Refund policy

Return & Refund Policy

At Suwannee Sauce Company, we take pride in crafting premium, Florida-made products using high-quality ingredients. Your satisfaction is important to us, and we're committed to making things right if there's ever an issue with your order.

Returns

Because our products are food items, we are unable to accept returns or exchanges on opened or used products for food safety reasons.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at info@suwanneesauce.com.

Please include:

Your order number
A brief description of the issue
Photos of the product and packaging

We'll gladly replace the item or issue a refund at no additional cost.

Shipping Issues

If your package is lost or damaged during transit, we'll work with the shipping carrier to resolve the issue and ensure you receive your order.

Order Changes & Cancellations

Orders may be canceled or modified before they have shipped. Once an order has been processed for shipment, we are unable to make changes or cancellations.

Refunds

Approved refunds will be issued to your original payment method. Please allow 5-10 business days for the refund to appear, depending on your financial institution.