Shipping Policy

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Thank you for choosing Suwannee Sauce Company! We're proud to ship authentic Florida flavor directly to your doorstep.

Order Processing

Most orders are processed within 1-2 business days (Monday through Friday, excluding holidays).

Once your order has been processed and shipped, you'll receive a confirmation email with tracking information.

During promotions, holidays, or new product launches, processing times may be slightly longer.

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Shipping Methods

We ship throughout the United States using trusted carriers such as USPS, UPS, and FedEx.

Shipping options and estimated delivery times are displayed during checkout.

Delivery times begin once your order has been shipped and may vary depending on your location.

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Shipping Rates

Shipping charges are calculated at checkout based on:

• Package weight
• Order size
• Shipping destination
• Selected shipping method

We periodically offer free shipping promotions on qualifying orders. Any applicable offers will be clearly displayed on our website.

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Tracking Your Order

Once your order ships, you'll receive a tracking number via email.

Please allow up to 24 hours for tracking information to become active.

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Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the order has already shipped, additional shipping charges may apply to reship the package once it is returned to us.

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Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.

Email: info@suwanneesauce.com

Please include:

• Your order number
• Photos of any damaged items or packaging (if applicable)
• A brief description of the issue

We'll work quickly to resolve the situation.